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During a crisis......... Talk to people you can TRUST
12 May 2020,
Marié Combrink
607
I know this is actually a very obvious statement, BUT in the last few weeks I think a lot of us thought about what the word trust meant to us personally.
To me personally it is very important that people I know, who I work with and family can trust me.
Certain personal qualities and behaviours are absolutely necessary to build trust in any relationship and will inspire other people to trust.
To me they are the following:
Integrity, Sincere, Reliable, Consistent, Committed, Honesty, Respect, Loyal.
During the last few weeks I was in a privileged position to truly experience that even though I, myself and the whole world is in a crisis situation, I was part of a team of people that can be trusted. More so we as a team was in a position where we were contacted by clients, not only for legal advice but because they trust us also for personal advice. Most of the time due to a lot of social media the answer was obvious, but we are glad that these people felt comfortable to contact us to just confirm their thinking and decisions to be made.
Mutual trust provides the foundation for a solid professional and personal relationship. When trust is present, the relationship can survive difficult times and still remain intact. In the absence of mutual trust, the parties are guarded and the relationship will soon become purely transactional, having value for the parties only so long as it continues to serve their perceived short-term interests.
Be true to who you are and don’t be reluctant to communicate from your heart as well as from your head. Take responsibility for your actions and your impact on other people not only in crisis but in all situations. When you make a mistake, acknowledge the mistake promptly without being defensive and without trying to cast blame elsewhere. Be as open and transparent as you can be, consistent with privilege, privacy and tactical considerations.
By behaving in ways that inspire other people to trust you, and avoiding the behaviours that undermine trust, you will be able to establish solid professional relationships with clients, with colleagues, and even with opposing council in legal matters.
Trusting God to enable me to always attempt to act in the best interest of not only myself but more so, others, and then establishing a trust relationship where I can be of assistance to someone is a privilege, but also a great responsibility which I pray we will respect and never lose trust, even in trying times.
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